Terms of Service

Version terms-2026-07-17-v1 · Effective July 17, 2026

These Terms govern Flossee business services purchased by dental practices. Flossee is operated by Sparrow Materials Group ("Flossee", "we", or "us"). By checking the acceptance box and starting payment, you accept the version shown above for the practice named at checkout.

1. Your Order

Your checkout page, approved quote, proposal, or invoice is your "Order." It identifies the service, price, payment schedule, included work, and any fixed term. If an Order conflicts with these Terms, the Order controls for that purchase. A custom quote is not accepted until you approve it and start payment.

2. Delivery and Approvals

We begin after payment and kickoff information are received. Any timeline is an estimate unless the Order says it is guaranteed. Delayed content, access, approvals, or feedback moves the timeline. You must review the work and identify requested corrections. Included revision rounds and launch conditions are those stated in the Order; new pages, integrations, campaigns, or material scope changes require a new quote.

3. Your Content and Compliance

You confirm that materials and claims you give us are accurate and lawful and that you may use them. You authorize us to copy, adapt, host, and display them to perform the Order. You remain responsible for clinical claims, professional advertising rules, patient consent, accessibility and privacy obligations, and final approval before launch. Flossee does not provide legal, medical, clinical, or regulatory advice.

Do not send patient records or sensitive patient information through this website or ordinary email. Regulated patient-data work requires a separate written agreement before data is shared.

4. Prices, Taxes, and Payment

Prices and currency are shown before payment. Reservations are credited toward the total project price. Remaining balances are due at the displayed milestones. Taxes are added only when legally required and shown by the payment provider or invoice. Ad spend, domains, software, and third-party platform charges are separate unless the Order expressly includes them. We may pause work, launch, hosting, or support while an amount is overdue.

5. Monthly and Fixed-Term Services

Ongoing website plans renew monthly until cancelled. You may cancel before the next billing date by emailing [email protected]; cancellation stops future renewals and does not refund a completed billing period.

The Philippine 90-Day Growth campaign charges setup plus payment one at checkout, then two additional payments 30 days apart. It ends automatically 90 days after checkout and does not renew after that fixed term. Advertising spend is separate. Other fixed terms or renewal rules apply only when displayed in the Order.

6. Cancellation and Refunds

A reservation or full project payment is refundable before we send written kickoff confirmation. After kickoff, the reservation is non-refundable because production capacity has been committed. If you paid in full and cancel after work begins, we may retain completed-work and committed-cost amounts and refund the unused balance. Provider fees and completed recurring periods are non-refundable except where law requires otherwise.

7. Ownership and Exit

After required payments, you own the final practice-specific content and custom design. Domains and customer accounts registered in your name remain yours. On request and after outstanding payment, we will provide a reasonable export and transfer access within 10 business days.

Flossee retains its branding, tools, methods, reusable templates, code libraries, systems, and general know-how. You receive a perpetual, worldwide, royalty-free right to use included reusable components as part of your delivered website. Third-party components remain under their own licences.

8. Third-Party Services

Hosting, registrars, scheduling, maps, reviews, analytics, advertising, email, Stripe, and PayPal have their own terms and may change or fail independently. We are not responsible for their outages, account decisions, or price changes, but we will use reasonable efforts to help you move replaceable services when technically possible.

9. Suspension and Termination

Either party may end work for a material breach not corrected within 10 days after written notice. We may suspend immediately for unlawful or deceptive content, security risk, abuse, or overdue payment. On termination, you owe for completed work and committed costs; Sections 3, 7, 10, and 11 survive.

10. No Guaranteed Results

We do not guarantee search rank, advertising performance, patient volume, revenue, platform approval, or any particular result. Marketing outcomes depend on the practice, market, budget, competition, platforms, and patient decisions.

11. Warranty and Liability

The website and services are provided "as is" and "as available" to the fullest extent permitted by law. We disclaim implied warranties where legally permitted. Flossee is not liable for indirect, special, incidental, consequential, exemplary, or punitive damages, lost profits, lost revenue, lost data, or business interruption. Our aggregate liability for the affected service is limited to the amount you paid for it during the three months before the claim. Mandatory rights that cannot lawfully be excluded remain unaffected.

12. Disputes and Changes

Email [email protected] first so we can try to resolve a dispute. Any governing law or venue stated in your Order controls; otherwise mandatory law applicable to the transaction applies. A changed Terms version applies only when you accept it or place a later Order; it does not silently replace the version recorded for an earlier checkout.

Contact

Sparrow Materials Group, operating as Flossee
Email: [email protected]